Monday, October 10, 2011

Tell Us Once - a new service from Staffordshire County Council

A new service to cut stress and red tape when reporting the death of a loved one will be launched in Staffordshire on Thursday October 13.

The Tell Us Once service will vastly improve the way important information is shared between public services in Staffordshire and with some other public sector service providers.

Staffordshire County Council and nine other local authorities are behind the service that will eventually allow residents to contact their local registrar just once to report births, marriages, deaths or change of address.

Currently, if people lose someone close to them, they have to inform the registrar, then several other separate council departments - such as council tax, housing benefits and the electoral roll.

Under the new Tell Us Once service, when someone dies, residents will only have to inform the registrar, who, with permission, will then pass the right information to the relevant council departments and other public sector service providers, such as the Department for Work and Pensions, the Identity and Passport Service and the Driver and Vehicle Licensing Agency.

The service is underpinned by a new IT system rolled out by the Department for Work and Pensions to authorities nationwide.

At first, residents will contact the registrar face to face.  But the service will expand to allow residents to report a death online, over the ‘phone and face-to-face.

Staffordshire County Council’s cabinet member for culture, communities and customers Pat Corfield said: “This new service will provide residents with a single point of contact to report a death or other life event to a registrar.

“These can obviously be traumatic times and so by making this process as simple as possible we hope to help people by avoiding unnecessary administration.

“It means we’re working together more efficiently and I’m sure this will make a real difference to our residents.

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